WhatsApp Assistant Terms

Effective date: October 19, 2026

These terms describe the WhatsApp business messaging assistant operated by Soance Innovations LLP, India. They apply to use of this assistant and should be read with its privacy policy. They do not replace a separate agreement for a software project, purchase or other business service.

What the assistant does

The assistant uses AI to help answer text enquiries sent to an authorized, connected WhatsApp business account. It replies on behalf of that business as an assistant and does not represent itself as the human owner. Its answers use the business's approved information and limited conversation context.

The current prototype uses Soance's Meta test account. Connecting Soance's existing WhatsApp Business App number and onboarding authorized client businesses are planned and depend on Meta approval and successful onboarding. These pages do not indicate that any particular business number is already connected.

If a client business is connected in the future, that business remains responsible for its own services, business facts, customer decisions and instructions to the assistant. Soance provides the messaging integration on the basis of the business's authorization.

AI answers and human confirmation

AI replies can be incomplete, outdated or incorrect. Ask a human to confirm prices, quotations, scope, availability, delivery dates, bookings, payments and other commitments before relying on them. A chat reply alone does not complete a transaction or authorize the assistant to act outside the conversation.

The current assistant handles text only. Voice notes, images and other attachments are not used to generate its answers. It is not an emergency service.

Human help and pausing automation

When automated replies are enabled, you can send the English word human to ask the assistant to pause that conversation. An operator can also pause or resume automation manually. A pause acknowledgment does not mean the owner has been notified or that a human has accepted the request.

For human help or to discuss a reply, contact the business directly. You can contact Soance at info@soance.com. Human response times depend on availability.

Responsible use

• Send information that you are authorized to share and that is relevant to your enquiry.
• Do not send passwords, payment credentials or unnecessary sensitive information.
• Do not use the assistant for unlawful activity, abuse, impersonation, spam or attempts to access another person's data.
• Do not try to bypass access controls, interfere with the service or make the assistant disclose credentials or private information.

Privacy and service providers

The assistant processes WhatsApp messages through Meta, runs on Cloudflare and uses OpenAI to generate replies. Its privacy policy explains the information processed, conversation storage and retention, international processing and how to request access, correction or deletion. Provider terms and policies also apply to their services.

To raise a privacy request with Soance, email info@soance.com and identify the conversation. The chat does not provide an automatic deletion command.

Availability and changes

Availability depends on the connected business's settings, Meta permissions, provider services and network access. Replies may be delayed or unavailable, and automation may be paused. We do not promise continuous operation or that every incoming message will receive a reply.

We may change the assistant or pause access to maintain the service, address misuse or meet provider requirements. We will update these terms when the service changes and show the effective date above. Questions about a specific business service or agreement should be directed to that business.

Contact

Questions about this assistant or these terms can be sent to Soance Innovations LLP, India, at info@soance.com.