Summary / TLDR
Teppora is an urban carpet cleaning service built around pickup, specialist care, and home delivery. The team needed an online booking experience that coordinated pricing, pickup slots, order status, and customer communication.
Soance shaped the strategy, experience, and technical foundation around measurable user and operational needs, then translated the vision into a launch-ready digital product.
Overview
Teppora is an urban carpet cleaning service built around pickup, specialist care, and home delivery. Soance partnered with the team to align the product experience, technical delivery, and operational requirements.
The core brief was to deliver an online booking experience that coordinated pricing, pickup slots, order status, and customer communication while giving internal teams a system they could confidently operate, measure, and evolve after launch.
Services provided
- Platform strategy and requirements definition
- User experience and interface design
- Full-stack application development
- Cloud architecture, security, analytics, and support
Challenges
The project needed to balance a polished customer experience with the less-visible realities of content, operations, permissions, integrations, and long-term maintainability.
- Room-based pricing and instant estimates: The experience needed to support this capability without adding unnecessary complexity for users or operational teams.
- Pickup scheduling and route coordination: The experience needed to support this capability without adding unnecessary complexity for users or operational teams.
- Order tracking with automated notifications: The experience needed to support this capability without adding unnecessary complexity for users or operational teams.
Solution
We translated the operating model into a role-based platform, validated the highest-risk workflows early, and built a scalable web application with secure integrations and observable infrastructure.
- Designed and validated room-based pricing and instant estimates as part of one coherent, role-aware product journey.
- Designed and validated pickup scheduling and route coordination as part of one coherent, role-aware product journey.
- Designed and validated order tracking with automated notifications as part of one coherent, role-aware product journey.
A shared design system, instrumentation plan, and staged release approach kept the product coherent while allowing the team to learn from real-world usage patterns.
Outcomes
The delivered experience created a stronger foundation for customer value, efficient operations, and continued product growth.
- A single digital journey across previously fragmented tasks
- Better visibility for customers and operational teams
- A scalable architecture with clearer governance and support
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